Questions buyers ask before signing.

ElyAgents is a suite of six production SaaS products: pharmacy (PMS), school / college ERP, hospital management (HMS), travel agency CRM, WhatsApp Cloud API automation (ElyWA), and IPTV reseller billing. Plus a coming-soon AI agents lineup, all built by the ElySpace team.

Drop us a note on the contact page or WhatsApp +91 91038 53627. Tell us which product fits, we'll send a walkthrough link, a real account to play with, and pricing the same day.

Every product runs on encrypted ElySpace cloud infrastructure, with bank-grade tenant isolation, daily off-site backups, and role-scoped access. Primary infrastructure sits in India; you can export raw data as CSV any time.

A shared WhatsApp group with your dedicated onboarding lead, plus email at contact@elyagents.com. Most queries get a same-day reply during 10am-9pm IST. Critical issues are paged 24×7 once you're on a paid plan.

Yes. Every product ships with a one-click CSV / Excel export for every table: customers, stock, students, patients, invoices, chats. Your data is yours. No lock-in.

Yes, the POS is the same screen they're used to. We train your counter staff in 30 minutes; most are billing within an hour. UI is in Hindi / Kashmiri / English.

Yes. Drop your existing CSV (we provide a template) or photograph your last few vendor bills, OCR extracts line items, batches, expiry, and pack sizes. Customer phone books import in one click.

Yes, that's the whole point. Buy a strip of 10 tabs for ₹100, sell 3 tabs for ₹30. Stock decrements correctly, margin reports use per-tab cost, expiry tracks the strip's batch.

Each medicine in the master is flagged. Sales of those items prompt for a linked prescription with doctor + phone, full compliance trail for inspections.

Yes. Each shop has its own branding, stock, cash store, and P&L, but you have one owner login that sees everything. 48 fine-grained permissions decide who sees what.

Yes. The web portal runs on your subdomain (e.g. school.yourdomain.com), the parent and student apps ship under your name and logo on iOS and Android, and every certificate is on your letterhead.

Drop your existing XLSX / CSV, students, parents, staff, marks, even old payment history. We map it to the new schema before go-live so reports still tie out across sessions.

Yours. Every payment gateway runs on the school's own merchant keys, Stripe, Razorpay, Paytm, SSL Commerz, bKash etc. Fees settle directly to your bank. We never touch the money.

Yes. Each branch has its own admin, fee structure, routine, and staff list, but the chain owner sees a consolidated dashboard. Permissions decide exactly who sees what.

Class Test / Mid-Term / Final terms, MCQ engine with auto-grading, grade scales, tabulation, class position. Bulk SMS + push notification when results are published, parents see marks the moment you publish.

Yes. Patients flagged with a policy run through the cashless flow, pre-auth, internal sanction, settlement upload. The discharge bill auto-splits payable-by-patient and payable-by-TPA.

Every PDF carries your hospital logo, doctor signature, and a QR code patients can scan to verify authenticity. The patient app is white-labelled with your brand on iOS and Android.

Yes, one patient ID flows everywhere. A single discharge bill rolls up doctor consults, ward charges, pharmacy issues, lab and radiology, printable as one invoice or split per insurance / cash.

Clinics, polyclinics, and diagnostic centres run ElyHMS too, just turn on OPD + lab and skip IPD. Pricing scales to size, so you only pay for what you use.

Yes, we migrate your existing business number to WhatsApp Cloud API through ElyWA. Customers keep chatting with the same number; your team handles every chat inside the CRM, with templates, broadcasts, and auto-responders.

Yes. Add multiple destinations per tour, mix custom-built days with template days, attach photos and PDFs per activity. The output is a single branded itinerary PDF or a live web link the guest can revisit anytime.

Yes, markup rules can be set per destination, per supplier category (hotel / transport / activity), and per agent. Live margin display warns the agent if a quote falls below your minimum.

Drivers get a mobile app showing today's pickups, guest contact, hotel addresses, and turn-by-turn handoff. Operations can reassign vehicles on the fly; guests get a WhatsApp ping when the driver is en route.

Yes, ElyWA runs on Meta's official WhatsApp Cloud API, not unofficial scraping or web-WhatsApp tunnels. Your number can earn the green tick, and Meta's policies and rate limits apply.

Meta charges per-conversation (a window starts when you send to a user), rates vary by country and category (marketing / utility / authentication / service). We pass these through at Meta's cost. You only pay ElyWA's platform fee on top.

Yes. We port your existing WhatsApp Business number to Cloud API. Your customers keep messaging the same number, and your old chats stay searchable. You can also add brand-new numbers, many tenants run 5+.

Yes. The visual flow builder lets you draw branches based on user replies, integrate WhatsApp Flows for forms, and escalate to a live agent when the bot can't help. Developers can also hook flows up to your own webhooks for custom logic.

Meta access tokens are stored encrypted on ElySpace cloud infrastructure, never exposed in logs or to other tenants. Chats are scoped per tenant, with role-based access, agents can't see other tenants' inboxes.

Xtream UI, XUI One, NXT, and Activation Panel are supported out of the box. Other panels with REST or socket APIs can be wired up by our team in days, if you tell us the panel, we'll usually have it tested by week's end.

No. Every payment gateway and crypto wallet uses your keys. Customer payments settle directly to your accounts. ElyAgents only sees that a payment confirmed, we never touch the money.

Never. The storefront runs on your own domain, your own logo, your own colours, your own terms. The AI chat speaks in your tone. ElyAgents is your invisible operations backend.

Wire your own wallet addresses for USDT (TRC-20 / ERC-20 / BEP-20), BTC, ETH, and others. We watch the chain for incoming payments matched to invoice amounts; the line auto-provisions once a payment is confirmed.

Yes. Sell premium lines from one panel and economy lines from another, routed automatically based on the plan a customer buys. Useful when migrating, scaling, or operating multiple regions.