Playbook
ElyWA
AI agents
Playbook
Stop your team Slacking the same 12 questions every Monday
We audited internal chat in five small teams, three of ours, two of customers', for one month. Between 28% and 41% of all messages were the same dozen questions, asked over and over by different people. “What is the wifi password?” “Which form do I use for travel claims?” “Who approves leave?”
An internal knowledge base agent does not magically write your documentation. It just makes the documentation you already have actually findable.
Step 1: Point it at what you already have
Google Drive, Notion, the shared folder on the server, the dusty Confluence, whichever holds your SOPs and onboarding docs. The agent indexes the lot in a few minutes.
Step 2: Wire it into the channel where people ask
WhatsApp group, Slack channel, or an internal portal page. When someone asks a question, the agent posts the answer with a link to the source document. If it does not know, it says so.
Step 3: Watch what it cannot answer
The questions it fails on are your documentation gaps. Fix the gap, re-index, move on. Three months in, most teams are answering 80% of repeat questions without a human looking up the answer.
What it is not
It is not ChatGPT. It does not make things up. If the answer is not in the source documents, it tells you. That is the whole point.
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